Shen Si, Wang Xiaowen, Cui Xu
In order to study the mobile information service quality that is addressed by both library and users,based on the Planned Behavior Theory,the paper built an index system for mobile information service quality evaluation,carried out an index importance-degree survey of mobile information resources users using the designed questionnaire,calculated the survey results and obtained the index weight using the weighted statistical method.Adopting the fuzzy comprehensive evaluation,the mobile information service quality evaluation for Xi'an University of Science and Technology Library is conducted.Research results showed that the mobile information service quality of the library is more than medium.Therefore,the service means,mobile resources,retrieval system,and personalized service of the library should be enhanced and innovated,and the mobile information service should be improved to better satisfy users' demands for mobile information.