Implementation of TQM and Readers'Satisfaction Degree Survey in University Libraries——Practice of ISO9000 Standard Quality Control System in Libraries

Ren Tongshun

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Journal of Modern Information ›› 2009, Vol. 29 ›› Issue (10) : 205-207.
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Implementation of TQM and Readers'Satisfaction Degree Survey in University Libraries——Practice of ISO9000 Standard Quality Control System in Libraries

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