Construction and Analysis of Electronic Service Quality Integrated Model Based on the Perspective of Means End Chain Theory

Construction and Analysis of Electronic Service Quality Integrated Model Based on the Perspective of Means End Chain Theory

Li Lei, Zou Yong, Yang Huaizhen

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Journal of Modern Information ›› 2016, Vol. 36 ›› Issue (4) : 8-13. DOI: 10.3969/j.issn.1008-0821.2016.04.002

Construction and Analysis of Electronic Service Quality Integrated Model Based on the Perspective of Means End Chain Theory

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{{article.zuoZheEn_L}}. {{article.title_en}}. {{journal.qiKanMingCheng_EN}}. 2016, 36(4): 8-13 https://doi.org/10.3969/j.issn.1008-0821.2016.04.002

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