Customer Service Quality of Internet Companies Evaluation Research Based on the SERVQUAL Scale Design Thought

Customer Service Quality of Internet Companies Evaluation Research Based on the SERVQUAL Scale Design Thought

Wan Jun;Li Jing;Zhao Hongxia

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Journal of Modern Information ›› 2014, Vol. 34 ›› Issue (5) : 7-12. DOI: 10.3969/j.issn.1008-0821.2014.05.002

Customer Service Quality of Internet Companies Evaluation Research Based on the SERVQUAL Scale Design Thought

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{{article.zuoZheEn_L}}. {{article.title_en}}. {{journal.qiKanMingCheng_EN}}. 2014, 34(5): 7-12 https://doi.org/10.3969/j.issn.1008-0821.2014.05.002

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