浅谈结合ITSM将TQM应用于图书馆服务质量管理

康晓丹

Apply ITSM To The Service Quality Management of Libraries With The Idea of TQM

Kang Xiaodan

Journal of Modern Information . 2012, (6): 147 -150 . DOI: 10.3969/j.issn.1008-0821.2012.06.036