中小企业网上商店的服务质量与客户忠诚的关系

杨彤骥;杨红玉;刘学成

The Relationship between Service Quality and Customer Loyalty of SME e-Store

Yang Tongji;Yang Hongyu;Liu Xuecheng

Journal of Modern Information . 2012, (4): 105 -109 . DOI: 10.3969/j.issn.1008-0821.2012.04.026