网络消费模式下的用户评价及其应对负面评价的策略

韩邦聚;孙济庆;陈荣;严素梅

Consumers' Evaluations and Strategies Against Negative Evaluations Under On-line Consumption Pattern

Han Bangju;Sun Jiqing;Chen Rong;Yan Sumei

Journal of Modern Information . 2011, (7): 32 -35 . DOI: 10.3969/j.issn.1008-0821.2011.07.007