手段目的链视角下电子服务质量整合模型的构建与分析
李雷, 邹勇, 杨怀珍
Construction and Analysis of Electronic Service Quality Integrated Model Based on the Perspective of Means End Chain Theory
Li Lei, Zou Yong, Yang Huaizhen
现代情报
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2016, (4): 8
-13
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DOI: 10.3969/j.issn.1008-0821.2016.04.002