基于SERVQUAL量表设计思想的网商客户服务质量评价研究

万君;李静;赵宏霞

Customer Service Quality of Internet Companies Evaluation Research Based on the SERVQUAL Scale Design Thought

Wan Jun;Li Jing;Zhao Hongxia

Journal of Modern Information . 2014, (5): 7 -12 . DOI: 10.3969/j.issn.1008-0821.2014.05.002