图书馆服务质量读者满意度调查研究——以北京师范大学图书馆教育分馆为例

贾继娥

Study on Readers' Satisfaction on Library Service Quality——A Case Study on BNU Branch Library of Education

Jia Ji'e

Journal of Modern Information . 2012, (2): 127 -130 . DOI: 10.3969/j.issn.1008-0821.2012.02.032