我国图书馆客户关系管理研究

谷玉华;文娟;何亚妮

Research Based on CRM of Library in China

Gu Yuhua;Wen Juan;He Yani

Journal of Modern Information . 2012, (12): 29 -32 . DOI: 10.3969/j.issn.1008-0821.2012.12.007