
图书馆全面质量管理与读者满意度调查——ISO9000在图书馆的实践
任通顺
图书馆全面质量管理与读者满意度调查——ISO9000在图书馆的实践
Implementation of TQM and Readers'Satisfaction Degree Survey in University Libraries——Practice of ISO9000 Standard Quality Control System in Libraries
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